Guest Service Agent - Italian Restaurant 客 戶 服 務 員 – 意 大 利 餐 廳

Who we are?

Being recognized as World’s Leading Luxury Business Hotel by the World Travel Awards (WTA), InterContinental Grand Stanford Hong Kong is a five-star hotel that offers breathtaking views of Hong Kong’s Victoria Harbour. The hotel features 570 luxurious rooms and suites and the finest selection of world-class dining outlets from distinctive Italian to contemporary international buffet and award-winning Cantonese cuisine.

What’s your passion?

Whether you’re into singing, snow boarding or soap operas, we’re interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do to their hobbies.

We’re looking for exceptional individuals to join our friendly and professional team at InterContinental Grand Stanford Hong Kong. You’ll be a positive, self-assured person with a really approachable manner.

Job Responsibilities:

• Handle restaurant reservations and enquires;


• Greet and seat guests upon their arrival in a professional manner;


• Provide quality service to guests and exceed their expectations;


• Follow up with guest to ensure a great meal experience;


• Liaise with team to facilitate restaurant marketing & promotion campaign;


• Work closely with both service and kitchen team;


• Assist in restaurant duties to ensure a smooth day-to-day operations;


• To keep the IHG services standard and its standard of both personal and food hygiene and appearance.

Job Requirements:

• Diploma or above in Food & Beverage Management, Hotel Management or related discipline;


• 2 years related working experience in hospitality/ service industry;


• An outgoing and friendly attitude and a high aptitude for quality guest service;


• Excellent telephone & customer service skills;


• Able to meet strict timeline and perform multiple tasks with minimum supervision;


• Strong communication, presentation and interpersonal skills with good command of spoken and written English;


• Knowledgeable in Italian cuisine and wine are highly preferable;


• Basic knowledge in food hygiene is recommended.

We’ll offer the right candidate an attractive compensation package, on-going professional development and a culture of service excellence.

To apply for the above job, please send your resume to our Human Resources Department at recruit@icgrandstanford.com

70 Mody Road, Tsimshatsui East, Kowloon
Fax: 2731 2832 WhatsApp: 6973 7137

Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Information collected will be used for employment purpose only.