Customer Officer - Japanese Speaking (客戶服務主任, 日文)

Your role

• To provide professional customer services to clients via phone calls / email / live chat;


• To handle customer inquiries and fulfill customer requests in areas including dining reservations, travel planning, shopping services, entertainment, sports, recreation & special events


• To manage communication with customers in a friendly, professional & courteous manner


• To perform ad-hoc tasks as assigned.


• Work Location: Shatin (near MTR City One Station / Shek Mun Station)


• Shift duty between 09:00 -24:00  (48 working hours per week)

To succeed in this role

• HKCEE / DSE graduate or above


• Fluency in Japanese in both written and spoken is a MUST


• Effective communication in written & verbal English & Chinese


• Keen interest in lifestyle living


• Customer-oriented, good telephone manners & problem-solving skills


• Proficient in MS Excel, Word, PowerPoint, and Chinese word processing

有意應徵者可透過以下途徑遞交職位申請:

1. Whatsapp 5438 4792 預約面試
2. 電郵履歷表至career-cso@pccw.com

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities.

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.