VIP Deskside Support Engineer

Responsibilities:

• Provide on-site desktop services (incident & request)


• Hardware & software troubleshooting such as desktop / laptop windows OS platform, Apple MAC OS platform, Microsoft Office, Anti-Virus, mobile device support, MobileIron, VC & Meeting support (MS Team, Webex, Zoom) & etc.


• Troubleshoot network connectivity issues, i.e. device configuration, TCP/IP, network printing & etc.

Requirements:

• Diploma or above in IT or related discipline.


• Requires 3 - 4 + years of related working experience.


• Knowledge of desktop, networking, and general PC applications, like Microsoft Office; O365 & commercial software.


• Mobile device support such as iPhone, iPad, Android.


• Remote takeover support skills.


• Must holder of MCSE or IT professional certification if possible.


• Willing to listen and learn, hardworking, team player, under working pressure.


• Good attitude, customer service, well communication and documentation skills.


• Communicate effectively with end users and other support parties.


• Experience in banking or financial services industry is an advantage.


• Able to work independently.


• Able to Overtime when necessary.


• Written communication skill in English.


• Language requirements:  English, Cantonese, Mandarin

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***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients