Contract Bank Ambassador - Leading Chinese Bank (Up to 21k (Branch- HKI,KLN, NT))

Our client is a leading Chinese bank in Hong Kong, they are currently looking for Contract Bank Hall Ambassador to join their team.

Job Duties:

• Greet and welcome all walk-in customers. To act as the first contact point of customers in a warm and caring manner to ensure their journey satisfactory


• To understand customers' needs and re-direct customer traffic to ensure pleasant customer journey


• Provide guidance to customers on Branch self-serve devices


• Promote and cross-sell general banking products and e-banking platform and services


• Promote and drive the usage of e-Banking and digital channel


• Handle general enquiries / complaints and resolve issues; drive fast and accurate transaction processing to serve customers in accordance with standard procedures


• Provide good after-sales support and logistics as assigned


• Deliver superior quality service to customers and evaluate customer preferences and identify opportunities to enhance customer relationship; refer potential customers to Relationship Manager in the branch


• Comply with the regulatory requirements as well as the internal compliance policies and guidelines including but not limited to anti-money laundering and counter-financing of terrorism

Requirements:

• 5 subjects at Grade E / Level 2 or above in HKCEE/HKDSE, including Chinese, English and Mathematics


• Minimum 1 year relevant sales and customer service experience


• Customer centric servicing mind set and excellent communication skills


• A proactive team player with good interpersonal skills


• Good command of Cantonese, Mandarin and English

Branch Location: 

Hong Kong Island: 

- North Point

- Sai Wan

Kowloon:

- Tsim Sha Tsui

- Olympian City 

- Mong Kok 

New Territories: 

- Tsueng Kwan O

- Tai Po

- Sheung Shui