網購平台 Digital Customer Service (新人獎; 彈性上班時間及可議; 不需銷售)
#BeMore
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- A positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangement
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mision?
- You will help us deliver excellent service to our partner brands by performing these tasks:
- Provide excellent customer experience by voice call/ email/ live chat
- Identify and analyze customers’ issues and provide solutions to resolve their needs.
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction.
Who are we looking for?
- School Certificate or above
- Experience in customer service or related sector is preferred
- Strong communication and negotiation skills
- Proactive, self-motivated and service-oriented
- Proficient in MS Office
- Good command of spoken Chinese, Mandarin and English
Nicole Fong
Email: nicole.fong@tdcx.com
Phone: 6597 3589
