Customer Service Officer (Insurance, up to $25k)

Customer Service Officer (Insurance, up to $25k)

• Post sales service


• Exp in insurance back office / customer service


• IIQE Paper 1,3,5


• 5-day work, 1-year renewable contract


• Location: Quarry Bay

Responsibilities

• Provide effective post sales call outbound call services to customers and follow through customer request to enhance customer experience.


• Handle outbound on policy retention to conserve customer.


• Handle inbound customer and channel enquiry (inbound and walk-in) and turn dissatisfaction into positive services by building customer trust.


• Handle written enquiry from customer and channel.

Requirements

• University graduate preferred


• At least 3 years’ insurance back office / customer service experience


• IQE paper 1,3,5


• Self-motivated, a quick learner and a good team player


• Work well under pressure and able to complete task at a timely manner


• Ability to handle multi-task, work on own initiative and prioritize work


• Good command of both written and spoken English, Cantonese and Mandarin


• Good knowledge of Microsoft Word, Excel, PowerPoint and Chinese Word Processing

Interested parties please send your application letter and full resume with current / expected salary and availability by clicking "Apply now" or whatsApp 6764 0288. Information collected will be treated in strict confidence and only be used for recruitment purpose.