Service Centre Agent

- From coordinating requests of room amenities to dining and traveling recommendations within the city

-From taking in-room gourmet orders, to making table reservations among our Taste Gallery

-From taking ownership of guests’ feedback & complaints, to creatively work out a solution while winning guests'trusts

-From handling all in-house and outsider phone calls to mastering different communication channels to ensure guests' requests are promptly and professionally handled

-Streamline communications across departments to ensure efficient collaborations among teams
Cooperate with hotel management and security team to enhance guests' wellbeing & safety