Customer Success Specialist

What you will be deliver

• Provide excellent key account servicing, including but not limited to customer account profile, account service strategy and service improvement plan for improving the overall service quality and customer’s operational efficiency


• Act as the primary contact point of the assigned customers


• Handle and follow up customer enquiries and complaints in a professional and timely manner to achieve service excellence


• Ensure service performance, proactively manage service quality and formulate service recovery plans, involving other operational functions as appropriate


• Establish customer experience transparency with Business team to ensure associated internal stakeholders are at all times kept updated on significant service delivery management 


• Work with different functional teams to run promotion campaigns and execute on strategic and tactical initiatives

Who you are

• Min 1 year of relevant experience in account management or customer service related


• Pleasant personality with good communication and interpersonal skills


• Mature thinking, energetic, analytical, attention to detail, well organized


• Take initiative toward problems and willing to take new challenges


• Good knowledge of standard Software applications (Excel, PowerPoint)


• Strong command of both written and spoken English and Chinese


• Candidate with more relevant experience will be considered for a senior role


• Immediately available is highly preferred

Work Location

• Kwun Tong

Work Hour

• Monday - Friday, 9am - 6pm

What we offer

• A multi-cultural team


• A company that provides casual and flexible working environment


• A company that promotes learning, continuous improvement, and personal growth