Customer Service (Telemarketer)

Job Duties

• Conduct regular outbound calls to promote exhibitions, online marketplace and other products


• Handle enquiries from customers


• Conduct calling exercises and render after-sales services


• Collect and convey customers’ feedback to internal teams


• Manage and update customer database


• Provide account management and consultancy services to customers


• Conduct and monitor the fulfilment of service offerings to customers, provide troubleshooting assistance and ensure customer satisfaction


• Follow up with customers to ensure advertising items are delivered timely and of good quality


• Provide administrative and clerical support


• Assist in report preparation and data analysis for management review


• Undertake onsite duties during trade and public fairs


• Any other duties as assigned

Requirement

• Post-secondary/ University graduate


• 1 year working experience in sales administration, telemarketing, sales and marketing or event management


• Good command of spoken English, Chinese and Putonghua


• Good communication, co-ordination and interpersonal skills in dealing with all levels of people


• Flexible and a good team player


• Good customer service attitude and telephone manner

Louisa Lee
Email:louisa@excelnet.com.hk
Phone:21100308