Client Services Executive

*Interested parties please send us your full CV and expected salary to hr@spca.org.hk *

Job Highlights

• Handle general enquiries in vet clinic


• Stable working hours


• Genuine interest in the welfare of all animals

Responsibilities

• Act as a first contact point/ ambassador of SPCA.
  
• Handle telephone calls and general inquiries and provide customers with the requested information including arrange clinical & surgery appointments via different channels.
  
• Manage customers’ expectation, handle customers’ inquiries and complaints in a polite and professional manner.
  
• Handle cashiering and general retail duties.
  
• Maintain the client information database.
  
• Assist and ensure customers' satisfaction by providing accurate information in a timely manner.
  
• Follow our internal department procedure and standards.
  
• Carry out any other duties assigned by your supervisor or management.

Requirements

• DSE / Form 5 or above


• 1-2 years of work experience in hospitality and pet care industry preferred but not essential


• Good command of both spoken and written English and Cantonese


• Mature, friendly, outgoing and able to work under pressure


• A team player with good interpersonal and communication skills


• Stable working hours, 5-day work-week on roster basis


• Will be assigned to work at different vet clinics throughout HK, Kowloon, New Territories on public holidays/weekends


• Genuine interest in the welfare of all animals


• Immediate availability is highly preferred

We offer long-term career development opportunities and attractive remuneration package to the right candidates. All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.

Please submit your full resume with expected salary via Email to hr@spca.org.hk. Interested parties are invited to visit our website http://www.spca.org.hk/ for more information about us.